For any question relating to the treatment of your personal data you can contact us via email@example.com.
Which personal data?
We collect the following personal data categories:
Name, address and place of residence
Data from cookies (including data relating to your needs and habits, IP address, language preferences, data on the web browser used, data relating to the use of the website).
Why do we process your personal data?
We process your personal data for the following reasons:
To manage and perform your request for an intervention for the services by AJUSTO;
To manage our website and app;
In certain cases, to inform you about the services of AJUSTO, of our affiliated companies and our partners, promotions and special actions that we think might be of interest to you;
To observe, evaluate and constantly improve our services, promotions and special actions. You may, for instance, receive an invitation from us to participate to general or specific market surveys, on an anonymous basis if you wish so;
The control and improvement of the interactions you have with us, our internal processes and the quality of the services provided by our operators. To this end, we may record and access your electronic communications (such as telephone conversations, chat, emails) and the data relating to these exchanges;
To protect the rights, property and security of AJUSTO, its customers or third parties (including the fight against fraud, the management of disputes or legal proceedings);
To manage the statutory or regulatory obligations of AJUSTO;
To carry out the accounting of AJUSTO; and
To manage our receivables (including recovery and/or transfer of receivables to collecting agencies). To manage our receivables, we may combine the personal data provided by you with information (including personal data) obtained from third parties and/or public sources in order to optimize the recovery and to determine the most appropriate recovery method (for example, amical or judicial recovery).
To whom may we communicate your personal data?
Your personal data are only communicated to the following third parties in order to perform the aforementioned purposes:
The companies and intermediaries we collaborate with to manage our receivables (for example recovery, transfer of receivables);
Our affiliated companies;
The competent authorities.
The persons working for these third parties only have access to the personal data strictly necessary for the performance of their tasks.
Transfer of personal data to countries outside the European Economic Area (“EEA”)
As we cooperate with third parties established in countries outside the EEA that do not provide an appropriate level of protection for your personal data, we will impose contractual obligations on them, approved by a competent authority and offering an appropriate level of protection of your personal data. If you wish to receive a copy of these contractual obligations, please send an e-mail to firstname.lastname@example.org. We reserve the right to remove any confidential information and any information that is not relevant to you from such a copy.
Legal ground for the processing of your personal data
We only process your personal data when:
The processing is necessary to perform your contract or to take pre-contractual measures at your request (for example, when you have requested us to send you an offer for our services);
The processing is necessary for the legitimate interest of AJUSTO (for example, to send messages to our existing customers for marketing purposes);
You have given your consent (for example, to send e-mails to potential customers for marketing purposes). In this case, you can always withdraw your consent; and
The processing is necessary to comply with our statutory or regulatory obligations (for instance within the scope of judicial inquiries or requests for information of public authorities).
How long do we keep your personal data?
At the end of the retention period, we delete all data that can be traced back to you personally. If necessary, de-identified data may be kept for longer.
What are your rights?
Under certain conditions, you will benefit from the following rights with regard to your personal data collected by AJUSTO:
The right of access to, rectification or erasure of your personal data;
The right to oppose the processing or to obtain a limitation of the processing;
The right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format and to communicate them to another controller;
The right to withdraw your consent at any time, for example when you do no longer wish to receive direct marketing via e-mail.
You may exercise these rights via email to email@example.com or by sending a letter accompanied by a document proving your identity, to Mailbox Engie Attn. T&G Data Protection team, Bd. Simon Bolivar 36, B-1000 Brussels. You may make illegible any information that is not necessary to prove your identity.
If you have a complaint concerning the processing of your personal data, you may contact us on the above address or contact the Data Protection Authority www.dataprotectionauthority.be.
AJUSTO makes its best efforts to thoroughly protect its network against unauthorized access and to guarantee the confidentiality of the personal data and professional information of its customers and/or suppliers:
We do this by using Secure Sockets Layer (SSL) technology to prevent the interception or decoding of confidential passwords and personal data.
AJUSTO’s internal network is protected by a secure firewall and is not directly accessible over the Internet.
Security also depends on you:
Be careful how you use your password. Never disclose it to anyone, even your colleagues. Also change it regularly.
Never leave your PC, tablet or smartphone unattended when you are connected to an application.