Privacy policy


AJUSTO’s (Ajusto SRL, Cours saint Michel, 30b (c/o Hive 5) – 1040 Brussels) Privacy Policy is aimed at informing you about which personal data we collect about you, why and how you can control these data. AJUSTO is the data controller responsible for the processing of your personal data and processes them in accordance with the legislation on the protection of personal data and electronic communications. We treat your personal data as confidential information.

AJUSTO may also process your personal data as a data processor on behalf of one its partners, which in this case is the data controller. We refer in this case to the privacy policy of the partner in question.

The Privacy Policy applies to all our (current, former and future) customers, all visitors of the AJUSTO website and mobile application (“ProApp”), and to all other persons contacting us.

For any question relating to the treatment of your personal data you can contact us via privacy@ajusto.be or via Ajusto SRL, Cours Saint Michel, 30b (c/o Hive 5) – 1040 Brussels.

Which personal data?

The personal data collected by AJUSTO concern, on the one hand, the personal data entered by you on the various pages of our website and app, as well as the personal data that we obtain by your use of our website and app, and by your use of our services. On the other hand, AJUSTO’s Privacy Policy also covers the personal data that we receive from you through other channels, such as our contact centers, reply forms, contractual documents or through our partners.

We collect the following personal data categories:

  • Name, address and place of residence

  • Gender

  • E-mail address

  • Telephone number

  • Payment details

  • Order number

  • Data from cookies (including data relating to your needs and habits, IP address, language preferences, data on the web browser used, data relating to the use of the website).

Why do we process your personal data?

We process your personal data for the following reasons:

  • To manage and perform your request for an intervention for the services by AJUSTO;

  • To manage our website and app;

  • In certain cases, to inform you about the services of AJUSTO, of our affiliated companies and our partners, promotions and special actions that we think might be of interest to you;

    • The personal data collected on the AJUSTO website concerning home services may be used within the framework of its privacy policy to contact you for marketing purposes on the basis of its legitimate interest.

  • To observe, evaluate and constantly improve our services, promotions and special actions. You may, for instance, receive an invitation from us to participate to general or specific market surveys, on an anonymous basis if you wish so;

  • The control and improvement of the interactions you have with us, our internal processes and the quality of the services provided by our operators. To this end, we may record and access your electronic communications (such as telephone conversations, chat, emails) and the data relating to these exchanges;

  • To protect the rights, property and security of AJUSTO, its customers or third parties (including the fight against fraud, the management of disputes or legal proceedings);

  • To manage the statutory or regulatory obligations of AJUSTO;

  • To carry out the accounting of AJUSTO; and

  • To manage our receivables (including recovery and/or transfer of receivables to collecting agencies). To manage our receivables, we may combine the personal data provided by you with information (including personal data) obtained from third parties and/or public sources in order to optimize the recovery and to determine the most appropriate recovery method (for example, amical or judicial recovery).

To whom may we communicate your personal data?

Your personal data are only communicated to the following third parties in order to perform the aforementioned purposes:

  • Our operators;

  • Our partners;

  • The companies and intermediaries we collaborate with to manage our receivables (for example recovery, transfer of receivables);

  • Our affiliated companies;

  • The competent authorities.

The persons working for these third parties only have access to the personal data strictly necessary for the performance of their tasks.

Transfer of personal data to countries outside the European Economic Area (“EEA”)

As we cooperate with third parties established in countries outside the EEA that do not provide an appropriate level of protection for your personal data, we will impose contractual obligations on them, approved by a competent authority and offering an appropriate level of protection of your personal data. If you wish to receive a copy of these contractual obligations, please send an e-mail to privacy@ajusto.be. We reserve the right to remove any confidential information and any information that is not relevant to you from such a copy.

Legal ground for the processing of your personal data

We only process your personal data when:

  • The processing is necessary to perform your contract or to take pre-contractual measures at your request (for example, when you have requested us to send you an offer for our services);

  • The processing is necessary for the legitimate interest of AJUSTO (for example, to send messages to our existing customers for marketing purposes);

  • You have given your consent (for example, to send e-mails to potential customers for marketing purposes). In this case, you can always withdraw your consent; and

  • The processing is necessary to comply with our statutory or regulatory obligations (for instance within the scope of judicial inquiries or requests for information of public authorities).

How long do we keep your personal data?

We will only keep your data for as long as is necessary to fulfil the purposes set out in this Privacy Policy or to the extent that we are required to comply with a statutory retention period. Your Personal Data is kept in our systems for as long as is necessary to (perform) the contract, in our partners' systems for as long as is necessary for the performance of their tasks and/or in our hosting provider's systems to meet the technical requirements enabling it to host and operate the Website. For the retention period for data collected via cookies, we refer you to the cookie declaration.

At the end of the retention period, we delete all data that can be traced back to you personally. If necessary, de-identified data may be kept for longer.

What are your rights?

Under certain conditions, you will benefit from the following rights with regard to your personal data collected by AJUSTO:

  • The right of access to, rectification or erasure of your personal data;

  • The right to oppose the processing or to obtain a limitation of the processing;

  • The right to receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format and to communicate them to another controller;

  • The right to withdraw your consent at any time, for example when you do no longer wish to receive direct marketing via e-mail.

You may exercise these rights via email to privacy@ajusto.be or by sending a letter accompanied by a document proving your identity, to Ajusto SRL, Cours Saint Michel, 30b (c/o Hive 5) – 1040 Brussels.. You may make illegible any information that is not necessary to prove your identity.

For issues related to processing of your personal data or the exercise of your rights, you may contact the Data Protection Officer (« DPO » ) at be-dpo@engie.com.

The aforementioned rights cannot give rise to other rights than those specified in this Privacy Policy or stipulated by the applicable legislation relating to the protection of personal data. Note that the exercise of the aforementioned rights may have as a consequence that AJUSTO can no longer fulfil its contractual obligations or, in general, can no longer supply you with its services (or those of its partners).

If you have a complaint concerning the processing of your personal data, you may contact us on the above address or contact the Data Protection Authority www.dataprotectionauthority.be.

Use of cookies

For more information on the use of cookies by AJUSTO, see our cookie policy.

Network security

AJUSTO makes its best efforts to thoroughly protect its network against unauthorized access and to guarantee the confidentiality of the personal data and professional information of its customers and/or suppliers:

  • We do this by using Secure Sockets Layer (SSL) technology to prevent the interception or decoding of confidential passwords and personal data.

  • AJUSTO’s internal network is protected by a secure firewall and is not directly accessible over the Internet.

Security also depends on you:

  • Be careful how you use your password. Never disclose it to anyone, even your colleagues. Also change it regularly.

  • Never leave your PC, tablet or smartphone unattended when you are connected to an application.